General terms and conditions
Welcome to Bed & Breakfast Kortenhoefsedijk. These general terms and conditions come into effect when a reservation is confirmed. We look forward to having you as our guest and have some general terms and conditions to ensure your stay is an enjoyable experience.
Owner: Heather and Hans Eschweiler
Main Guest: The person who has made a reservation at B&B Kortenhoefsedijk
General
- The main guest must be 18 years of age or older, is responsible for his or her fellow guests, must have a permanent residence/address and carry a valid identity document.
- The prices off the rooms can be found at www.bedandbreakfastkortenhoefsedijk.nl prices include breakfast, use of towels, bathrobes, bed linen, water, heating, electricity and final cleaning.
- Our B&B is not suitable for children and wheelchair users or persons with mobility limitation.
- Our bedrooms are suitable for a maximum occupancy of two persons per bedroom.
- We grant our guests a carefree stay. However, we bear no responsibility for loss, theft, accidents, personal injuries, medical expenses or damage to property caused by personal inattentiveness or by circumstances beyond our control.
- Of course, we expect our guests to report any damage or loss to us.
- We appreciate that our neighbours can experience you as pleasant guests.
- Bed and Breakfast Kortenhoefsedijk is not liable for failures in and around the accommodation, such as power outages, WiFi disconnections, water supplies and technical installations, as well as construction and/or road works in the vicinity of the B&B.
- The owner or manager may, in case of violation of the Terms and Conditions and inappropriate behaviour, with immediate effect, deny guests access to Bed & Breakfast Kortenhoefsedijk and/or refuse, without further notice and statement of reasons and without refund of the accommodation costs.
- The administration of the owner is decisive in case of disagreement unless the guests can prove otherwise.
- We expect guests of Bed & Breakfast Kortenhoefsedijk to abide by the house rules and general conditions.
Reservation and payment
- A reservation can be made by telephone, e-mail, via our website, via Booking.com or via Bed and Breakfast Netherlands.
- After receiving a reservation request, B&B Kortenhoefsedijk will send a confirmation if the guesthouse is available. The reservation is then confirmed.
- The guest will pay the full amount of the reservation on arrival in cash, debit or credit card.
Cancellation
- B&B Kortenhoefsedijk apply a flexible cancellation policy.
- In case of cancellation of the reservation the following conditions apply:
– In case of cancellation one week or more before the arrival date; no cancellation fee.
– If cancelled 7 days or less before the date of arrival or in case of no-show; the first night will be charged. - The owner reserves judgement to deviate from the above cancellation condition, for example, in case of calamities.
- In case of early departure there will be no refund.
- B&B Kortenhoefsedijk may only cancel a reservation in case of force majeure, natural disaster, extraordinary weather conditions, fire, death of the owner or family, or hospitalization.
- If any of these unfortunate events happen, the owner or manager will offer the guest an alternative as soon as possible.
- Any costs resulting from the cancellation will not be reimbursed by the owner. You must take care of a cancellation and/or travel insurance.
Arrival and departure
- On the date of arrival, the guesthouse is available from 2pm an can be checked in until 10pm.
- It is appreciated if we can receive the estimated time of arrival in advance.
- Other check-in times are possible in agreement with the owner.
- Because we have to clean the guesthouse, it is necessary to leave before 11 am on the day of departure.
- A late check-out is possible in agreement when the guesthouse is available; check-out before 12am. Later check-out against additional payment.
Complaints
Of course, we do our best to offer our guests a carefree and unforgettable experience. If despite our good care, there is a complaint, we would like to hear about it right away so that we can immediately address the issue together.
We wish you a pleasant stay in our Bed & Breakfast